Technical Support Engineer (m/f/d) – Datacenter | IaaS |

Leaseweb 23 May 2025
Technical Support Linux Datacenter IaaS Networking

Technical Support Engineer (m/f/d) – Datacenter | IaaS

Location: Frankfurt (On-site)
Start: ASAP
Experience Level: Intermediate
Working model: 24/7 rotating shift system (10-day cycle with 4 days off, including shift allowances)

About the Role:

As a Technical Support Engineer, you will be responsible for troubleshooting, solving problems, and sharing insights to improve infrastructure reliability. You will work with a customer-centric approach, ensuring their experience and success.

Responsibilities:

  • Installation, configuration, and troubleshooting of:
    • Server operating systems (Linux, Windows Server, VMware, etc.)
    • Control panel software (cPanel, Plesk)
    • Networking equipment (switches, firewalls, load balancers)
    • Power equipment (rack-PDU, rack-ATS)
  • Professional communication and technical documentation in German and English.

What We're Looking For:

  • Curiosity, hands-on attitude, and ownership mentality.
  • Passion for problem-solving.
  • Clear, proactive, and supportive communication skills.
  • Team spirit.

Technical Skills (Ideally):

  • Strong command of Linux.
  • Solid experience with hardware.
  • Thorough understanding of networking fundamentals.
  • Familiarity with hosting environments.
  • Basics in monitoring/ticketing tools.

Benefits:

  • Purposeful work in a mission-critical environment.
  • Real tech depth with ownership of infrastructure and data centers.
  • Open, transparent, and collaborative culture.
  • Learning platforms, certifications, and training opportunities.
  • Subsidies for Deutschlandticket, gym membership, and JobRad.
  • Company health insurance, pension scheme, bonus system, and shares.
  • Free lunch, snacks, drinks, and fresh fruit.

How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.

Apply Now

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