Technical Support Engineer

About the Role:

As a Technical Support Engineer (Hardware Engineer) at HelloFresh's Distribution Center in Bleiswijk, you will be crucial in maintaining the technology hardware that supports our production. You'll be part of the Facility and Technical Maintenance team, acting as the hardware expert for systems like Warehouse Management Systems, Pick to Light Systems, and Throughput Measurement Systems. Your primary responsibility is to ensure these systems are operational, contributing to a seamless production process for our operational teams and customers.

Responsibilities:

• Diagnose, troubleshoot, and resolve production hardware issues promptly.
• Communicate with third parties and international HelloFresh colleagues for effective issue resolution.
• Perform preventive and corrective maintenance on production tech systems.
• Collaborate with the IT Team to perform system upgrades and preventive maintenance for security and stability.
• Maintain accurate records of production devices inventory and oversee equipment replacement or repair.
• Assess the impact of projects and improvements, scoping the necessary work for success.

Requirements:

• Excellent communication and interpersonal skills.
• Solid knowledge of Windows and Android operating systems.
• Basic understanding of networking hardware, support, and protocols.
• Ability to multitask and prioritize in a fast-paced environment.
• A growth mindset with a commitment to continuous learning.

Nice-to-Have Skills:

• Previous experience with Zebra, Windows, and Android devices.
• Support experience in a warehousing, logistics, or manufacturing environment.

Benefits:

• Freedom to initiate and implement your ideas.
• Opportunities for global collaboration.
• Learning and development budget.
• 24 holidays per year, plus additional days based on tenure, with the option to purchase more.
• Reimbursement of travel expenses.
• Discount on HelloFresh boxes.
• FreshEnergy program (bootcamp, Headspace, OpenUp).
• Company cars and MyWheels car access.
• Paid partner parental leave (up to 5 weeks).
• Discounts on ClassPass and gym memberships.
• Access to GoodHabitz for learning and development.
• Discount on health insurance.
• Healthy lunches, fruit, and snacks.
• Monthly pension scheme.