Senior Product Engineer - AI Platform

We are seeking a Senior Product Engineer to join our AI Infrastructure team and contribute to the development of Intercom's AI-powered products. As a Product Engineer in AI Infrastructure, you will collaborate closely with ML engineers and scientists, gaining a deep understanding of our product, ML tech stack, and development processes to accelerate innovation. You will be building a platform that can quickly adapt to new AI advancements, while ensuring the reliability of our services.

Responsibilities:

• Build and maintain the systems that power Intercom’s AI products, primarily using our ML Python tech stack, and occasionally working within our Rails application.
• Collaborate with ML engineers and scientists to transition proof-of-concept code into production-ready, scalable solutions.
• Contribute to the development of the underlying platform that empowers ML teams to create exceptional AI-powered customer experiences.
• Participate in all phases of the software development lifecycle, including ideation, prototyping, implementation, and testing.
• Actively contribute to the hiring, mentoring, and professional development of fellow engineers.
• Uphold and elevate technical standards, performance, reliability, and operational excellence within the team and across Intercom.

Requirements:

• 5+ years of experience in shipping high-quality backend products.
• A proven track record of making significant impact through your work.
• Solid understanding of technical fundamentals and a commitment to continuous learning and development.
• Proficiency in a high-level programming language such as Python or Ruby.
• A proactive approach to achieving positive outcomes.
• The ability to investigate and understand any part of the tech stack.
• A preference for progress over perfection.
• Enthusiasm for advancements in the field of AI.

Nice to have:

• 1+ year of experience building ML-powered products.
• Experience building or using ML platforms.
• Solid grasp of distributed systems (e.g., databases, caches, queues, streams).
• Understanding of statistics fundamentals.

Benefits:

• Competitive salary and equity in a fast-growing start-up
• Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme with secure bike storage
• MacBooks are our standard, but we also offer Windows for certain roles when needed.