Junior Fulfillment Coordinator

To reinvent an industry, you have to build the best team. Join Formlabs in Somerville if you want to bring groundbreaking professional 3D printers to the desktops of every designer, engineer, researcher, and artist worldwide.
Our Global Customer Fulfillment team makes sure that our products can be enjoyed by thousands of people around the world. If you have a passion for operations, data, problem-solving, and working in a fast-paced environment, we want you to join us as our Junior Logistics Coordinator. Your role will be to further develop our distribution ensuring a positive customer order Fulfillment process.
In this role you are expected to run daily operations while being detail-oriented. You engage in planning & continuous improvement activities. You will have ownership of your own domain within the customer fulfillment process and you will stay cool and professional in escalated situations. This role is an ideal step to becoming a supply chain professional with significant opportunities for personal development and initiatives. You will report to the Head of Customer Fulfillment Americas.
As a Jr Logistics Coordinator, you will:

Manage the daily operations together with other team members
Monitor performance, communicate with internal customers and resolve any issues
Follow established fulfillment processes internally and externally
Own your own domain within the customer fulfillment team’s task overview
Manage and create system records for inbound and outbound product flow, engage in planning activities
Manage inventory management, cycle counting, and inventory accuracy efforts
Follow up on customer complaints and RMAs
Support our customer teams to provide best-in-class service
Monitor and manage global and regional transportation activities
Create, defend, develop and implement your own strategic initiatives for continuous improvement
Collect data for strategic decision-making & business case/projects
Working with internal and external stakeholders in order to drive improvements

You:

Bachelor’s degree in Supply Chain, Logistics, Business, or related field
Have 0-2 years of relevant work experience
Have a passion for operations, warehousing, or transportation
Understand freight shipping and logistics
Have an ability to work with cross-functional teams to get results
Can create an outstanding customer experience while maintaining efficiency
Are proficient in spreadsheet and database usage
Are comfortable multitasking and managing competing priorities
Have strong organizational skills and an eye for detail
Are ambitious to become a supply chain professional

Bonus Skills:

Experience in working with or for a third-party logistics provider
Familiarity with enterprise resource planning systems
Experience in Finance and/or Accounting
Experience with LTL freight shipping
Data processing/visualization
Familiarity with Google Suite
Passion for 3D printing and emerging technologies
Experience in rapidly growing startup environments
Have a passion for process automation and AI

Our Perks & Benefits:

Robust equity program to build future wealth through RSUs
Comprehensive healthcare coverage (Medical, Dental, Vision)
Low-cost fund options in our 401K and access to advisors
Generous paid Parental Leave (up to 16 weeks)
Tenure-based paid Sabbatical Leave (up to 6 weeks)
Flexible Out of Office Plan – Take time when you need it
Ample on-site parking & pre-tax commuter benefits
Healthy on-site lunches, snacks, beverages, & treats
Regular sponsored professional development opportunities
Many opt-in culture events across our diverse community
And of course… unlimited 3D prints

We build amazing things. Come join us!
_We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. _
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.