Customer Architect

As a Customer Architect at Elastic, you will be a trusted technical advisor, ensuring customer satisfaction and driving the adoption of Elastic solutions. You'll work closely with customers and internal teams to align our solutions with their business objectives, create technical success plans, and eliminate technical hurdles. Your goal is to ensure customers derive significant value from Elastic solutions, leading to increased consumption and ARR growth.

Responsibilities:
* Collaborate with account teams to provide technical support and identify expansion opportunities.
* Define and implement technical success plans aligned with customer business objectives.
* Drive customer adoption of Elastic solutions from onboarding through continuous consumption.
* Articulate the value of Elastic solutions and align them with customer goals.
* Identify and resolve technical frictions to ensure smooth adoption.
* Liaise between customers and support to optimize the resolution process.
* Deliver personalized solutions in collaboration with the Service Team.
* Translate customer business needs into technical requirements.
* Identify opportunities for subscription expansion and ARR growth.
* Foster customer relationships and drive increased utilization of Elastic solutions.
* Proactively suggest upgrades and enhancements to increase customer value.

Requirements:
* Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
* Experience in a similar role (Solutions Architect, Technical Consultant, or Pre-sales Engineer).
* Hands-on experience with Elastic solutions (Observability, Security, Enterprise Search) or equivalent technologies.
* Strong communication, presentation, and interpersonal skills.
* Problem-solving skills with a track record of delivering innovative solutions.
* Ability to manage multiple projects and meet deadlines.

Nice to Have:
* Experience with Elastic solutions or the Elastic Stack.

Benefits:
* Competitive pay (base salary + variable component).
* Stock program participation.
* Company-matched 401k.
* Health coverage.
* Flexible work arrangements.
* Generous vacation policy.
* Matching for financial donations and service.
* Parental leave.